GSX Operations

Privacy Policy

GSX Operations & Support Services — Privacy Policy

Last updated: 12/13/2025

Your Trust Comes First

At GSX Operations & Support Services (“GSXOPS,” “we,” “our,” or “us”), privacy isn’t an afterthought — it’s at the core of how we operate. We build tools for real clinicians, case managers, and frontline workers who deal with sensitive information every single day. Because of that, we hold ourselves to a higher standard of confidentiality, security, and integrity.

We want you to feel confident using GSXOPS from the moment you log in. This policy explains how your information is used, why it’s collected, and the safeguards we put in place to protect it.

Why We Collect Information — and Why It Matters

We collect only the information necessary to:

  • Create and manage your account
  • Provide the tools you subscribe to
  • Keep your data secure
  • Improve reliability and performance
  • Deliver the AI-powered services you rely on daily

No fluff. No hidden motives. Just the pieces required to deliver secure, effective, real-world professional tools.

We never sell your data and never share it for advertising.
We collect only what is essential to make the platform work.

Security, Transparency, and Local Control

GSXOPS was built with a simple philosophy:
If we don’t need it, we don’t collect it.
If we collect it, we protect it.
If it’s protected, it stays in the U.S.

Here’s what that means:

HIPAA-Aware Architecture

Our systems are designed to respect privacy standards expected in medical and mental-health settings.

Developed and Maintained in Florida

Every line of code is written by our team — no outsourcing, no offshore servers, no international contractors.

Zero Overseas Data Transfer

Your data never leaves U.S. jurisdiction.

Direct U.S.-Based Support

When you need help, you get real people right here — no scripts, no call centers.

These principles guide everything we do.

Information We Collect

We keep data collection minimal and intentional. Here’s what we gather to provide you with reliable, secure service:

1. Information You Provide

This includes:

  • Account details (name, email, password)
  • Subscription and billing information
  • Support inquiries
  • Optional profile information
  • Text you intentionally input into AI tools (non-PHI unless your organization requires otherwise)

We only use this data to operate your account, generate requested output, and provide support.

2. Automatically Collected Information

To ensure the platform stays secure and performs smoothly, we collect:

  • IP address and browser information
  • Device identifiers
  • Login security logs
  • Cookies to maintain sessions
  • Analytics (non-identifying)

These items are standard for security and performance — nothing more.

3. AI Processing

When you use an AI tool on GSXOPS:

  • Your input is processed momentarily to generate the output
  • We do not retain AI inputs permanently
  • We do not reuse your data to train models
  • PHI is never transmitted to external AI providers

If you save your AI output to your account, that saved record becomes yours and remains private.

How We Use Your Information

We use your information to:

  • Provide and improve our services
  • Generate AI-powered SOAP notes and documentation
  • Maintain secure user accounts
  • Process payments
  • Respond to support requests
  • Ensure legal and security compliance

We do not use your data for marketing, profiling, or advertising.

Legal Basis for Processing (When Applicable)

Even though we primarily serve U.S. users, our practices align with international standards:

  • Contractual necessity — creating and operating your account
  • Legitimate interests — security, fraud prevention, platform reliability
  • Consent — information voluntarily submitted
  • Legal obligations — financial records, audits, security investigations

Cookies

Cookies help us:

  • Keep you logged in
  • Improve site performance
  • Protect the platform
  • Remember your preferences

You can disable cookies, but some features may stop working.

Data Retention

We keep data only as long as necessary to:

  • Maintain your subscription
  • Fulfill legal requirements
  • Support customer operations
  • Allow account recovery

AI input is temporary unless you save it.

How We Protect Your Information

Security is non-negotiable. We use:

  • Encrypted connections (TLS/SSL)
  • Firewalls and intrusion prevention
  • Hardened server environments
  • Access controls and audit logs
  • In-house development to reduce exposure
  • U.S.-based data handling only

If we don’t control it, we don’t use it.

When We Share Information

We only share information when absolutely necessary:

  • Payment processors (e.g., Stripe) to complete transactions
  • Legal authorities when required
  • Internal teams for support and troubleshooting

We never share personal data for marketing or third-party sales.

Government Contractor Responsibilities

As a U.S. Government contractor, we may be required to:

  • Maintain security logs
  • Investigate misuse or credential sharing
  • Provide data to comply with lawful investigations

This ensures the integrity of the system and protects all users.

Your Rights

You may request to:

  • Access your data
  • Update or correct information
  • Delete your account
  • Export your data
  • Withdraw consent (where applicable)

We respond promptly and professionally to all requests.

Third-Party Services

Some services, like payment processing, operate independently and have their own privacy policies. GSXOPS is not responsible for third-party practices.

We never transmit PHI to external AI APIs.

Children’s Privacy

GSXOPS tools are intended for licensed professionals.
We do not collect data from children under 13.

Policy Updates

We may update this Privacy Policy as laws or platform features evolve. Updates will be reflected with a new “Last updated” date.

Contact Us

For privacy concerns, support, or data requests:

GSX Operations & Support Services
Spring Hill, Florida
Email: support@gsxops.com
Website: https://gsxops.com